--- title: Manhattan Managed Services --- [![Bricz](https://marketing.bricz.com/hubfs/Bricz%20Brand%20Assets/Bricz%20White%20Logo%20(transparent).png) Bricz Logo](https://www.bricz.com) [What We Deliver](https://marketing.bricz.com/manhattan-managed-services#services) [Why Bricz](https://marketing.bricz.com/manhattan-managed-services#why) [Engagement Tiers](https://marketing.bricz.com/manhattan-managed-services#tiers) [Contact](https://marketing.bricz.com/manhattan-managed-services#contact) [Talk to an Expert](https://marketing.bricz.com/manhattan-managed-services#contact) [What We Deliver](https://marketing.bricz.com/manhattan-managed-services#services) [Why Bricz](https://marketing.bricz.com/manhattan-managed-services#why) [Engagement Tiers](https://marketing.bricz.com/manhattan-managed-services#tiers) [Contact](https://marketing.bricz.com/manhattan-managed-services#contact) [Talk to an Expert](https://marketing.bricz.com/manhattan-managed-services#contact) # Your Manhattan Active platform deserves a partner that never sleeps. Bricz delivers L2, L3, and L4 application support purpose-built for Manhattan Active — structured escalation, deep platform expertise, and zero gaps after go-live. [Get a Support Assessment →](https://marketing.bricz.com/manhattan-managed-services#contact) [See What's Included](https://marketing.bricz.com/manhattan-managed-services#services) Trusted By Companies Running Manhattan Active ![Client 01](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(4).png) ![Client 02](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(6).png) ![Client 03](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(9).png) ![Client 04](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(10).png) ![Client 05](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(5).png) ![Client 06](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(13).png) ![Client 07](https://marketing.bricz.com/hubfs/Customer%20Logos/mercury-footer-logo.png) ![Client 08](https://marketing.bricz.com/hubfs/Customer%20Logos/Untitled%20design%20(5).png) ![](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(4).png) ![](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(6).png) ![](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(9).png) ![](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(10).png) ![](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(5).png) ![](https://marketing.bricz.com/hubfs/Customer%20Logos/output-onlinepngtools%20(13).png) ![](https://marketing.bricz.com/hubfs/Customer%20Logos/mercury-footer-logo.png) ![](https://marketing.bricz.com/hubfs/Customer%20Logos/Untitled%20design%20(5).png) Bricz Manhattan Active Support Dashboard 24/7 Coverage Active MAWM Release 26.2 Open Tickets P1 3 open P2 8 open P3 14 open Avg. Response Time P1 47min SLA < 1hr P2 2.8hr SLA < 4hr P3 4.1hr SLA same day Manhattan Expertise 300+ Releases managed 10+ Years of practice Incoming Support Requests Live Illustrative of active Bricz managed services environments · Ticket data simulated for demonstration WMS OMS TMS LMS The Challenge ## Go-live isn't the finish line — it's just the beginning. Most Manhattan Active implementations end when the SI walks out the door. What's left is a complex, continuously evolving platform and an internal team that wasn't built to sustain it alone. ### System Instability & Incidents Production issues hit at the worst times. Without deep Manhattan Active expertise on call, resolution drags — and your operations feel it immediately. ### Continuous Release Pressure Manhattan Active releases on a continuous quarterly cadence. Without a focused team reviewing and managing upgrades and regression testing, you accumulate risk with every release or miss out on enabling key new features. ### Platform Knowledge Loss When key people leave, Manhattan Active configuration context goes with them. Rebuilding that institutional knowledge is expensive, slow, and operationally risky. What We Deliver ## Manhattan Active support at every level of complexity. Our team is structured to handle everything from day-to-day functional issues to deep platform engineering — matched to every problem, every time. L2 — Functional Support ### Application & User Support Hands-on resolution of functional issues that require Manhattan Active platform knowledge beyond basic helpdesk. - User and role configuration support - Transaction and workflow troubleshooting - Data correction and validation - Process deviation investigation - User support and training L3 — Technical Support ### Configuration & Integration Root-cause analysis and technical resolution for complex Manhattan Active system and integration issues. - WMS configuration analysis & fixes - Integration troubleshooting (ERP, OMS, TMS) - Performance investigation & tuning - Release impact assessment - Technical runbook documentation L4 — Platform Engineering ### Enhancement & Architecture Deep Manhattan Active customization, enhancement development, and architectural guidance. - Custom configuration & proactive extension development - Upgrade planning & regression testing - API & interface design - Roadmap alignment with Manhattan's release cycle - Manhattan Active cloud release management Why Bricz ## A partner that knows Manhattan Active as well as you do. We're not a generalist IT firm that happens to support WMS. We're supply chain specialists who built our entire practice around Manhattan — and we bring that depth to every managed services engagement. - #### Manhattan-Exclusive Depth Our consultants are certified and experienced exclusively in Manhattan Active — no generalists, no learning on your dime. - #### Continuity from Implementation If Bricz built or optimized your Manhattan Active environment, our managed services team carries that context forward — no onboarding gap. - #### Proactive, Not Just Reactive We monitor, assess, and advise — not just respond to tickets. Our team surfaces Manhattan Active issues before they become incidents. - #### Structured L2–L4 Escalation Every ticket is triaged to the right level — from functional resolution to architectural guidance — with no gaps in coverage. 10+ Years Manhattan Active expertise 300+ Manhattan implementations & optimizations 24/7 Support coverage available 100% Supply chain technology focus Engagement Model ## From onboarding to continuous improvement. A structured partnership that starts with deep Manhattan Active discovery and grows into a long-term extension of your team. 1 ### Discovery & Onboarding We document your Manhattan Active environment, integrations, and configurations before taking over support responsibility. 2 ### Steady-State Support Your dedicated team handles tickets across L2–L4, monitors platform health, and manages SLA commitments day to day. 3 ### Release & Enhancement Mgmt We manage Manhattan Active cloud releases, test regressions, and develop configuration enhancements — keeping you current. 4 ### Quarterly Business Reviews Regular strategic reviews surface trends and align our support roadmap with your operational goals. Engagement Tiers ## Support that scales with your operation. Choose the model that fits your team size, platform complexity, and strategic needs. Core Single Site, Low Complexity - ✓ L2, L3, L4 MAWM Expert Pool - ✓ 3 Months Dedicated L2 - ✓ 24/7/365 Global Coverage - ✓ Primary MANH Liaison - ✓ Named Customer Success Manager [Get Started](https://marketing.bricz.com/manhattan-managed-services#contact) Most Popular Plus Multiple Site, Mid Complexity - ✓ 6 Months Dedicated L2 - ✓ Quarterly Release Regression Testing - ✓ Application Integration Troubleshooting - ✓ Technical Performance Tuning - ✓ Quarterly Executive Roadmap Planning - ✓ Access to Bricz MANH Technology Community [Talk to an Expert](https://marketing.bricz.com/manhattan-managed-services#contact) Pro High Complexity, Dedicated Focus - ✓ Full Time, Dedicated L2 - ✓ Enhancement & Custom Development - ✓ Automated Testing Development - ✓ Predictive Application Monitoring - ✓ Additional Weekend & Off Hours Support [Get Started](https://marketing.bricz.com/manhattan-managed-services#contact) Get Started ## Ready to stabilize and scale your Manhattan Active platform? Tell us about your environment and we'll recommend the right managed services model — no commitment required. Or reach out directly — we're real people who know Manhattan Active inside out. ![Bricz](https://marketing.bricz.com/hubfs/Bricz%20Brand%20Assets/Bricz%20Original%20Logo%20(transparent).png) Bricz Logo © 2026 Bricz. All rights reserved. [Skip to content](https://marketing.bricz.com/manhattan-managed-services#main-content)