Your Manhattan Active platform deserves a partner that never sleeps.

Bricz delivers L2, L3, and L4 application support purpose-built for Manhattan Active — structured escalation, deep platform expertise, and zero gaps after go-live.

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Trusted By Companies Running Manhattan Active
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Bricz Manhattan Active Support Dashboard
24/7 Coverage Active
MAWM Release 26.2
Open Tickets
P1
3
open
P2
8
open
P3
14
open
Avg. Response Time
P1
47min
SLA < 1hr
P2
2.8hr
SLA < 4hr
P3
4.1hr
SLA same day
Manhattan Expertise
300+
Releases managed
10+
Years of practice
Incoming Support Requests Live
Illustrative of active Bricz managed services environments · Ticket data simulated for demonstration
WMS OMS TMS LMS
The Challenge

Go-live isn't the finish line — it's just the beginning.

Most Manhattan Active implementations end when the SI walks out the door. What's left is a complex, continuously evolving platform and an internal team that wasn't built to sustain it alone.

System Instability & Incidents

Production issues hit at the worst times. Without deep Manhattan Active expertise on call, resolution drags — and your operations feel it immediately.

Continuous Release Pressure

Manhattan Active releases on a continuous quarterly cadence. Without a focused team reviewing and managing upgrades and regression testing, you accumulate risk with every release or miss out on enabling key new features.

Platform Knowledge Loss

When key people leave, Manhattan Active configuration context goes with them. Rebuilding that institutional knowledge is expensive, slow, and operationally risky.

What We Deliver

Manhattan Active support at every level of complexity.

Our team is structured to handle everything from day-to-day functional issues to deep platform engineering — matched to every problem, every time.

L2 — Functional Support

Application & User Support

Hands-on resolution of functional issues that require Manhattan Active platform knowledge beyond basic helpdesk.

  • User and role configuration support
  • Transaction and workflow troubleshooting
  • Data correction and validation
  • Process deviation investigation
  • User support and training
L3 — Technical Support

Configuration & Integration

Root-cause analysis and technical resolution for complex Manhattan Active system and integration issues.

  • WMS configuration analysis & fixes
  • Integration troubleshooting (ERP, OMS, TMS)
  • Performance investigation & tuning
  • Release impact assessment
  • Technical runbook documentation
L4 — Platform Engineering

Enhancement & Architecture

Deep Manhattan Active customization, enhancement development, and architectural guidance.

  • Custom configuration & proactive extension development
  • Upgrade planning & regression testing
  • API & interface design
  • Roadmap alignment with Manhattan's release cycle
  • Manhattan Active cloud release management
Why Bricz

A partner that knows Manhattan Active as well as you do.

We're not a generalist IT firm that happens to support WMS. We're supply chain specialists who built our entire practice around Manhattan — and we bring that depth to every managed services engagement.

  • Manhattan-Exclusive Depth

    Our consultants are certified and experienced exclusively in Manhattan Active — no generalists, no learning on your dime.

  • Continuity from Implementation

    If Bricz built or optimized your Manhattan Active environment, our managed services team carries that context forward — no onboarding gap.

  • Proactive, Not Just Reactive

    We monitor, assess, and advise — not just respond to tickets. Our team surfaces Manhattan Active issues before they become incidents.

  • Structured L2–L4 Escalation

    Every ticket is triaged to the right level — from functional resolution to architectural guidance — with no gaps in coverage.

10+
Years Manhattan Active expertise
300+
Manhattan implementations & optimizations
24/7
Support coverage available
100%
Supply chain technology focus
Engagement Model

From onboarding to continuous improvement.

A structured partnership that starts with deep Manhattan Active discovery and grows into a long-term extension of your team.

1

Discovery & Onboarding

We document your Manhattan Active environment, integrations, and configurations before taking over support responsibility.

2

Steady-State Support

Your dedicated team handles tickets across L2–L4, monitors platform health, and manages SLA commitments day to day.

3

Release & Enhancement Mgmt

We manage Manhattan Active cloud releases, test regressions, and develop configuration enhancements — keeping you current.

4

Quarterly Business Reviews

Regular strategic reviews surface trends and align our support roadmap with your operational goals.

Engagement Tiers

Support that scales with your operation.

Choose the model that fits your team size, platform complexity, and strategic needs.

Core
Single Site, Low Complexity
  • ✓ L2, L3, L4 MAWM Expert Pool
  • ✓ 3 Months Dedicated L2
  • ✓ 24/7/365 Global Coverage
  • ✓ Primary MANH Liaison
  • ✓ Named Customer Success Manager
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Most Popular
Plus
Multiple Site, Mid Complexity
  • ✓ 6 Months Dedicated L2
  • ✓ Quarterly Release Regression Testing
  • ✓ Application Integration Troubleshooting
  • ✓ Technical Performance Tuning
  • ✓ Quarterly Executive Roadmap Planning
  • ✓ Access to Bricz MANH Technology Community
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Pro
High Complexity, Dedicated Focus
  • ✓ Full Time, Dedicated L2
  • ✓ Enhancement & Custom Development
  • ✓ Automated Testing Development
  • ✓ Predictive Application Monitoring
  • ✓ Additional Weekend & Off Hours Support
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Get Started

Ready to stabilize and scale your Manhattan Active platform?

Tell us about your environment and we'll recommend the right managed services model — no commitment required.

Or reach out directly — we're real people who know Manhattan Active inside out.
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